MY ACCOUNT

Q1. How to register with E500Mall?
A1. You may click on register at E500Mall login page, enter all the detail, and click on submit.

Q2. Do I need to use email address for register an account at E500Mall?
A2. Yes, you must use the valid email to register.

Q3. Can I use mobile phone number to register and login?
A3.  No, please register and login via email.

Q4. Do I need to login my account to purchase?
A4. Yes, you must login to your account.

PURCHASE & ORDER

Q5. How can I know the stock is available?
A6. If the item is “Out of stock” and you will not able to place order.

Q7. Can I make the purchase via phone call?
A7. E500Mall in an e-commerce platform. Online Store do not support telephone purchase.

Q8. Can I pay when the goods arrived (Cash On Delivery)?
A8. E500Mall do not apply this policy.

Q9. Can E500Mall deliver my purchase to overseas?
A9. Purchases is available to worldwide buyer.

Q10. Can I change my email or contact number,address and account details after registration?
A10. Yes, you can change it at “My Account”.

Q11. Can I combine several orders that I have purchased?
A11. Yes you can. Kindly For combine shipping, please contact support@e500mall.com / Call +603-80802883

Q12. How can I view my order number?
A12. You may login to E500Mall account and click “Orders”. It is inside “My Account”.

PAYMENT

Q13. How can I make payment?
A13. Currently payment can be made via paypal, Wordcoin1 (WRD1), Bitcoin, Ethereum or Bitcoin Cash.

Q14. If I want to cancel order after make payment, can I get refund?
A14. Please kindly check our return policy for details.

SHIPPING
Q15. How can I track my parcel?
A15. Tracking number will be provided after purchase confirmed within a certain period of time. Please kindly visit the relevant delivery service provider website for tracking purposes.

Q16. When I will receive my parcel after make payment?
A16. Please kindly check the Shipping page for details.

Q17. Can my order be delivered to other address?
A20. Sure, Please kindly update your address at “My Account – Address”.